Pricing

Pay for what you transmit.
Not for what you build.

Three tiers. No setup fees. HIPAA, audit, and BAA included on every paid plan. Carriers are always free — we charge the brokers and platforms sending data into the network.

Starter
$299/month

Small benefits platforms getting their first carrier connections live.

  • Up to 500 transactions / month
  • 834 enrollment processing
  • 1 carrier connection
  • AI mapping engine
  • Companion-guide parser
  • Email support · standard SLA (99.5%)
  • AES-256-GCM at rest · TLS 1.2+
Get started
Professional
$799/month

Growing platforms with multiple carrier integrations and active group migrations.

  • Up to 5,000 transactions / month
  • 834 + 835 + 837 + 270/271 + 276/277 + 820
  • 10 carrier connections
  • AI auto-correction + anomaly alerter
  • Voice-guided onboarding (when shipped)
  • Priority support · enhanced SLA (99.9%)
  • BAA included
  • Per-transmission webhook feed
Get started
Enterprise
Custom

Embedded EDI for large platforms, TPAs, and ben-admin vendors.

  • Unlimited transactions
  • All X12 5010 transactions
  • Unlimited carrier connections
  • Path B identity primitive (member continuity)
  • Dedicated account manager
  • Custom integrations · SSO · audit feed export
  • On-premise / VPC deployment option
  • Enterprise SLA (99.99%)
Contact sales
01What’s included

Every plan ships with the security baseline.

HIPAA
Compliance baseline

AES-256-GCM encryption on every PHI field at rest. TLS 1.2+ in transit. PGP-wrapped SFTP transport. SOC 2 Type II in progress.

Hash-chained audit log

Every admin action and every PHI access cryptographically chained. Tamper-evident by design — not just append-only.

BAA
Included on paid plans

Business Associate Agreement is part of paid signup. No legal back-and-forth. Custom BAAs available on Enterprise.

OAuth
2.0 + API key

Both authentication modes shipped. Per-tenant key rotation. Idempotency keys on every mutation. HMAC-SHA256 webhook signing.

02 FAQ

The questions we hear most.

Are carriers really free, forever?

Yes. The network only works if carriers are unblocked. Carriers pay nothing — ever. We charge the brokers and platforms sending enrollment data into the network.

What counts as a transaction?

Each X12 file sent or received counts as one transaction — 834 enrollments, 835 remittances, 270/271 eligibility checks, 837 claims, 276/277 status, 820 premium. Acknowledgments (999, TA1) don't count.

What if I exceed my plan's transaction limit?

We don't hard-stop. We auto-meter the overage at the published per-transaction rate, surface it in your dashboard before billing, and let you upgrade plans without losing context.

Can I run Velora on-premise?

On the Enterprise tier, yes — VPC deployment with your own KMS keys. Otherwise we run on encrypted multi-tenant infrastructure with full row-level isolation.

Do you support 5010 only, or 4010 too?

X12 5010 only. 4010 is no longer accepted by major carriers; if you have a legacy 4010 export we can transform it on ingest, but transmissions are 5010 exclusively.

What's the migration path from a competitor?

Three sample exports, three sandbox runs, one carrier-by-carrier cutover plan. We'll quote a migration window after seeing your current trading-partner list.

Pick a plan, or talk to us.

Self-serve signup is fastest. For Enterprise — or if your transaction volume sits between tiers — book a 15-minute scope call.