Terms of service.

Velora EDI is an AI-powered Electronic Data Interchange (EDI) clearinghouse that automates the ANSI X12 834 enrollment transaction lifecycle. The Service includes, but is not limited to: JSON-to-834 enrollment conversion, AI-driven validation against carrier companion guides, secure SFTP transmission to insurance carriers, automated error detection and correction, real-time reconciliation, and a web-based management dashboard.

The Service is provided via a REST API and web application accessible at https://veloraedi.com and related subdomains.

To use the Service, you must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials, including API keys, and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach.

You agree not to:

• Use the Service for any purpose other than lawful EDI transaction processing as contemplated by these Terms.
• Submit false, fraudulent, or misleading enrollment data.
• Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service.
• Reverse engineer, decompile, or disassemble any aspect of the Service.
• Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party's use of the Service.
• Resell, sublicense, or redistribute access to the Service without prior written consent.
• Use the Service in violation of any applicable law or regulation, including HIPAA.

Access to the Velora EDI API is subject to rate limits and usage quotas based on your subscription tier. Current rate limits are published in our API documentation and may be updated from time to time. Exceeding your allocated transaction volume or API call limits may result in throttling, temporary suspension, or additional charges as outlined in your subscription agreement.

API keys are issued per account and must be kept confidential. You are responsible for all API calls made using your credentials. We reserve the right to revoke API access in the event of abuse or violation of these Terms.

Velora EDI commits to a monthly uptime percentage of 99.9% for the Service, measured as total minutes in the calendar month minus downtime minutes, divided by total minutes in the calendar month. Scheduled maintenance windows, which will be communicated at least 48 hours in advance, are excluded from downtime calculations.

In the event that we fail to meet the 99.9% uptime commitment in any calendar month, affected clients on Professional or Enterprise plans are eligible for service credits as follows:

Service credits must be requested within thirty (30) days of the end of the affected month and are the sole and exclusive remedy for any failure to meet the SLA.

You retain all right, title, and interest in and to the data you submit to the Service ("Client Data"), including all enrollment records, member information, and transaction data. Velora does not claim ownership of Client Data. We process Client Data solely to provide the Service as directed by you and in accordance with applicable law.

Upon termination of your account, you may request export of your Client Data for a period of ninety (90) days. After that period, Client Data will be retained only as required by law (including HIPAA retention requirements) and subsequently securely destroyed.

If you are a Covered Entity or Business Associate under HIPAA, you must execute a Business Associate Agreement (BAA) with Velora EDI prior to transmitting any Protected Health Information through the Service. The BAA governs our obligations with respect to PHI and supplements these Terms.

You represent and warrant that you have obtained all necessary consents and authorizations required under HIPAA and applicable state law to transmit enrollment data through the Service. You are solely responsible for ensuring the accuracy and legality of the data you submit.

The Service, including all software, algorithms, AI models, user interfaces, documentation, and related intellectual property, is owned by Velora EDI and protected by copyright, trade secret, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during the term of your subscription, solely for your internal business purposes.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELORA EDI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

VELORA EDI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO VELORA EDI DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to liability arising from (a) Velora's gross negligence or willful misconduct, (b) breaches of confidentiality or security obligations with respect to PHI, or (c) indemnification obligations expressly set forth herein.

Either party may terminate these Terms upon thirty (30) days written notice. We may suspend or terminate your access to the Service immediately and without notice if: (a) you breach any material provision of these Terms, (b) you fail to pay fees when due, (c) we reasonably believe your use of the Service poses a security risk, or (d) we are required to do so by law.

Upon termination, your right to access the Service ceases immediately. Sections relating to data ownership, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive termination will remain in effect.

You agree to indemnify, defend, and hold harmless Velora EDI, its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service, (b) the data you submit to the Service, (c) your violation of these Terms, or (d) your violation of any applicable law or regulation.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Delaware. Each party shall bear its own costs, and the arbitrator's decision shall be final and binding.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service at least thirty (30) days before they take effect. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

For questions about these Terms, please contact us at: